Marketing

Creating the Right Internal & External Recession Impressions.

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The impressions you make can have a lasting effect on your career as well as the success of your marketing campaigns. Make a poor internal impression and you may never have the resources to succeed at the external part. Here’s a list of things you can do to make the best internal and external impressions.

Internal

  • Speak with true knowledge about your customers and markets.
  • Demonstrate your ability to capitalize on customer data.
  • Know your competitors intimately—strengths, vulnerabilities, etc.
  • Cut programs that don’t work—show no favoritism beyond positive results.
  • Reallocate money to the best performing channels.
  • Be able to cost justify more expensive channels that perform.
  • Make a solid case for automation and other investments that improve efficiencies.
  • Set and communicate short-, mid- and long-term goals—there will be a tomorrow.
  • Make your plans flexible—think best and worst case scenarios.
  • Collaborate with the team (accounting & operations people, too)—you’re all in this together.
  • Show a willingness to learn and adapt.
  • Communicate your program successes.

External

  • Show your customers that you identify with their situation.
  • Be less promotional and more personal.
  • Communicate how your products or services provide added value that will help them.
  • Make customers feel comfortable, safe and secure about their buying decisions.
  • Avoid price-cutting—it’s a losing strategy.
  • Combine data mining with personalization techniques to customize offers.
  • Pay attention to customer communication preferences—now is not the time to give anyone a reason to tune you out.
  • Integrate channels that make sense for your customers and your message.
  • Execute messages appropriately for each channel—integrated marketing isn’t one-size-fits all.
  • Make sure your print materials are environmentally responsible—people still care.
  • Invite customers to engage with you in more ways.
  • Get more mileage from your campaigns by incorporating pass-along and other techniques that get your customers working for you.

ChalksignInk. Digits. Chalk? Thumbs up to the owners of Limestone Coffee & Tea (Batavia, IL) for their chalk promotion during the community’s recent Windmill Fest. Located in a high-traffic area, the retailer posted a chalk-written sidewalk promotion for a free coffee or tea with any drink purchase if you bring a friend. And an entry-way promotion offered 10% off any frozen drink during the festival. The promotion is fun, nostalgic and very cost-effective.

By Larry Bauer

Using Creativity and Street Smarts to Survive a Recession.

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Everyone’s hurting right now and while you’re thinking you need to cut back on sales training, marketing and R&D, your biggest, baddest competitors have likely already done just that. Which means you have a unique opportunity to enter a new market or expand your existing share while the big boys aren’t looking. This is exactly what companies like Clif Bar, Method Products, Inc. and The Wine Group are doing.

Be Frugal In Your Design Decisions.

A great example of frugal design innovation is the development of Recession Wines by The Wine Group last year. They took advantage of recessionary wine purchasing trends (you know, the one where consumers drink more and cheaper wine at home than out and about with their friends) and created a low-price competitor to Two-Buck Chuck by saving money via packaging design. Using cheaper synthetic corks and a lighter bottle saved enough money per unit to allow offering a price under $5. This is a great example of using design frugality to achieve the lower price without skimping on the quality of the actual product.

And thanks to the up front legwork achieved by Two-Buck Chuck, consumers know that cheap wine doesn’t have to taste like floor cleaner. So new brands like Recession Wines don’t have to spend money changing consumer attitudes, they can instead focus on developing a great product and getting it to market.

Be Creative And Limber.

Limber up and be ready to try new things or take on the category gorillas like Method Products, Inc. did during the dotcom bust.

In 2001, after the massive dotcom failures, investors were afraid and ready for anything that wasn’t founded on questionable technologies. Using a friendlier logo, a more humanist approach overall, better design and easier, faster to read text allowed Method to take on the likes of P&G and SC Johnson. Method’s more casual and honest approach also tied directly into the green product trends consumers were starting to buy. These creative approaches, combined with truly green products, allowed Method to a get there faster and connect more quickly and firmly with consumers. Most importantly, it allowed them to compete more affordably during a recession when the 800-pound gorillas were asleep.

Seek Opportunities To Steal.

Most of your competitors will be scaling back their marketing programs to cut costs. They’ll even be laying off the people that watch out for companies like yours. This is your chance to steal more of the spotlight, and it will cost less to do so during a recession. Ad rates can be more favorably negotiated. Ditto with vendor costs. And don’t forget, any customers you snag during this difficult time will still be your friends when the market recovers.

This is exactly what happened when Clif Bars entered the market in 1992 and challenged Powerbar, the industry front-runner. Powerbar owned the market; there was no serious competitor. But with a recession in play, the field leveled and Clif Bar stole the ball.

Taking more care to research the market and spending more time in R&D allowed Clif Bar to create a much better tasting product and enter through bike shops rather than grocery outlets. Couple this with vendors so desperate for a sale they’d risk doing business with a start-up, and Clif Bar was in business.

Don’t Wait For An Invitation.

Experts think the recession is starting to wane, which means you don’t have much time left. So stop wasting paper and pixels on fluff, and focus on more human-to-human, conversational tones. Adjust both your visual and verbal messages to your customers. Their needs have shifted and so too should your messages. Ensure you’re meeting consumers’ design needs whether it’s larger type for boomers or less costly production materials for the newly unemployed.

Think beyond traditional media by considering social media tools to more directly connect to your target market. During a recession, many consumers are at home, in front of their computers, communicating through social networking tools. You should be there, too.

And certainly don’t skimp on communicating superior quality during a recession. Especially with high-ticket items that consumers will be married to for years to come. This is a time when they’re going to be especially critical of cheaper durable goods that could be a waste of their hard-earned dollars.

And above all, innovate as if your life depended on it, because in a recession, your company’s life does. Now go out there and get scrappy, dang it!

By Julia Moran Martz

Cracking The Tagline Nut.

traumanut-250The Great Recession presents an excellent opportunity to examine the relevance of your tagline. How you position yourself now and, equally importantly, as the economy improves has more significance than ever. Most marketing analysts believe that the unprecedented economic conditions are accelerating long-term marketplace changes.

So it’s a great time to think about your business, how it fits into the future and whether or not your tagline contributes to what you want customers to know about your company in the emerging marketplace. Is it dated, or does it express something that will resonate with the needs of your target audience?

What’s the Purpose of a Tagline, Anyway?

Conveying your company’s key brand message is the primary function of a tagline. If a customer or prospect gets nothing else from your messaging, you want them to remember the tagline message. But being memorable isn’t all that easy, and bad taglines from companies of all sizes litter the marketing landscape.

According to Mike Myatt, chief strategy officer of venture growth consultancy, N2Growth, “A tagline is the new media version of a company slogan. It can be a mantra, company statement or even a guiding principle that is used to create an interest in your company, product or service.”

Further, he points out that a tagline is not to be confused with a unique selling proposition, which is a value statement that communicates what sets your business, product or service apart from the competition. While a unique value proposition helps your company align strategy with positioning and execution, a tagline is a pure piece of marketing copy that sums up what you do or what you want the marketplace to know about your products or services.

“Perfect” Tagline Criteria

According to Timothy R V Foster, author of “How Ad Slogans Work” for howstuffworks.com and founder of Ad Slogans Unlimited, the ideal tagline fulfills several criteria in addition to being memorable:

  • Includes a key benefit (Holiday Inn: “Pleasing people the world over” versus Exxon: “We’re Exxon.”
  • Differentiates the brand (Timex: Takes a licking and keeps on ticking.)
  • Recall the brand name. Techniques like rhyming can help (“See the USA in your Chevrolet.”). An alternative is to rhyme without mentioning the name (Paul Masson: “We will sell no wine before its time.”)
  • Impart positive feelings about the brand. Negativity rarely works in book titles, politics or advertising (Coca-cola: “Coke is it!” versus Lea & Perrins: “Steak sauce only a cow could hate.”).
  • Not be usable by a competitor. Some taglines could fit any organization (TRW: “A company called TRW.”). You could drop in any name and it works. Foster points out that he has nearly 30 companies in his database with the tagline, “Simply the best.”
  • Strategic. You might be able to convey your strategy through a tagline (DuPont: “Better things for better living through chemistry.).
  • Trendy. This is dangerous territory, though some companies are trying, for example, to create single-word taglines (Nissan: “Driven.”). But it’s a tough challenge. A trendy variation is to use three words or ultra-short phrases, which helps with complex messages (Monsanto: “Food. Health. Hope,” or the all-time category classic, Kellogg’s Rice Krispies: “Snap! Crackle! Pop!”).

Getting Started

Get your team together and don’t be intimidated. Start by brainstorming a long list. Don’t get hung up on word counts at the beginning. You can always whittle the words down later, but you don’t want to sacrifice potentially good messages too early. Then test your best ideas with internal and external colleagues, trusted customers and even some random reviewers. A wider range of participants in the critiquing process will help assure that your tagline has clarity.

Remember too, that you may need multiple taglines. While you’ll only want one, of course, as the overall positioning message, you may want taglines for your corporate newsletters, a customer education program and other marketing activities. In both of these instances, you would want to come up with an original name and a tagline that adds further clarity.

Want Expert Advice?

MondoVox Creative Group can help you develop winning taglines from concept through creative execution. For more information, email Julia Moran Martz.

You can connect with Julia Moran Martz on LinkedIn. Or follow her on Twitter.

By Larry Bauer