Creating the Right Internal & External Recession Impressions.

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The impressions you make can have a lasting effect on your career as well as the success of your marketing campaigns. Make a poor internal impression and you may never have the resources to succeed at the external part. Here’s a list of things you can do to make the best internal and external impressions.

Internal

  • Speak with true knowledge about your customers and markets.
  • Demonstrate your ability to capitalize on customer data.
  • Know your competitors intimately—strengths, vulnerabilities, etc.
  • Cut programs that don’t work—show no favoritism beyond positive results.
  • Reallocate money to the best performing channels.
  • Be able to cost justify more expensive channels that perform.
  • Make a solid case for automation and other investments that improve efficiencies.
  • Set and communicate short-, mid- and long-term goals—there will be a tomorrow.
  • Make your plans flexible—think best and worst case scenarios.
  • Collaborate with the team (accounting & operations people, too)—you’re all in this together.
  • Show a willingness to learn and adapt.
  • Communicate your program successes.

External

  • Show your customers that you identify with their situation.
  • Be less promotional and more personal.
  • Communicate how your products or services provide added value that will help them.
  • Make customers feel comfortable, safe and secure about their buying decisions.
  • Avoid price-cutting—it’s a losing strategy.
  • Combine data mining with personalization techniques to customize offers.
  • Pay attention to customer communication preferences—now is not the time to give anyone a reason to tune you out.
  • Integrate channels that make sense for your customers and your message.
  • Execute messages appropriately for each channel—integrated marketing isn’t one-size-fits all.
  • Make sure your print materials are environmentally responsible—people still care.
  • Invite customers to engage with you in more ways.
  • Get more mileage from your campaigns by incorporating pass-along and other techniques that get your customers working for you.

ChalksignInk. Digits. Chalk? Thumbs up to the owners of Limestone Coffee & Tea (Batavia, IL) for their chalk promotion during the community’s recent Windmill Fest. Located in a high-traffic area, the retailer posted a chalk-written sidewalk promotion for a free coffee or tea with any drink purchase if you bring a friend. And an entry-way promotion offered 10% off any frozen drink during the festival. The promotion is fun, nostalgic and very cost-effective.

By Larry Bauer

Using Creativity and Street Smarts to Survive a Recession.

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Everyone’s hurting right now and while you’re thinking you need to cut back on sales training, marketing and R&D, your biggest, baddest competitors have likely already done just that. Which means you have a unique opportunity to enter a new market or expand your existing share while the big boys aren’t looking. This is exactly what companies like Clif Bar, Method Products, Inc. and The Wine Group are doing.

Be Frugal In Your Design Decisions.

A great example of frugal design innovation is the development of Recession Wines by The Wine Group last year. They took advantage of recessionary wine purchasing trends (you know, the one where consumers drink more and cheaper wine at home than out and about with their friends) and created a low-price competitor to Two-Buck Chuck by saving money via packaging design. Using cheaper synthetic corks and a lighter bottle saved enough money per unit to allow offering a price under $5. This is a great example of using design frugality to achieve the lower price without skimping on the quality of the actual product.

And thanks to the up front legwork achieved by Two-Buck Chuck, consumers know that cheap wine doesn’t have to taste like floor cleaner. So new brands like Recession Wines don’t have to spend money changing consumer attitudes, they can instead focus on developing a great product and getting it to market.

Be Creative And Limber.

Limber up and be ready to try new things or take on the category gorillas like Method Products, Inc. did during the dotcom bust.

In 2001, after the massive dotcom failures, investors were afraid and ready for anything that wasn’t founded on questionable technologies. Using a friendlier logo, a more humanist approach overall, better design and easier, faster to read text allowed Method to take on the likes of P&G and SC Johnson. Method’s more casual and honest approach also tied directly into the green product trends consumers were starting to buy. These creative approaches, combined with truly green products, allowed Method to a get there faster and connect more quickly and firmly with consumers. Most importantly, it allowed them to compete more affordably during a recession when the 800-pound gorillas were asleep.

Seek Opportunities To Steal.

Most of your competitors will be scaling back their marketing programs to cut costs. They’ll even be laying off the people that watch out for companies like yours. This is your chance to steal more of the spotlight, and it will cost less to do so during a recession. Ad rates can be more favorably negotiated. Ditto with vendor costs. And don’t forget, any customers you snag during this difficult time will still be your friends when the market recovers.

This is exactly what happened when Clif Bars entered the market in 1992 and challenged Powerbar, the industry front-runner. Powerbar owned the market; there was no serious competitor. But with a recession in play, the field leveled and Clif Bar stole the ball.

Taking more care to research the market and spending more time in R&D allowed Clif Bar to create a much better tasting product and enter through bike shops rather than grocery outlets. Couple this with vendors so desperate for a sale they’d risk doing business with a start-up, and Clif Bar was in business.

Don’t Wait For An Invitation.

Experts think the recession is starting to wane, which means you don’t have much time left. So stop wasting paper and pixels on fluff, and focus on more human-to-human, conversational tones. Adjust both your visual and verbal messages to your customers. Their needs have shifted and so too should your messages. Ensure you’re meeting consumers’ design needs whether it’s larger type for boomers or less costly production materials for the newly unemployed.

Think beyond traditional media by considering social media tools to more directly connect to your target market. During a recession, many consumers are at home, in front of their computers, communicating through social networking tools. You should be there, too.

And certainly don’t skimp on communicating superior quality during a recession. Especially with high-ticket items that consumers will be married to for years to come. This is a time when they’re going to be especially critical of cheaper durable goods that could be a waste of their hard-earned dollars.

And above all, innovate as if your life depended on it, because in a recession, your company’s life does. Now go out there and get scrappy, dang it!

By Julia Moran Martz

Does Print Advertising Still Work?

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Don’t get me wrong. I use web-based media everyday. Some of it I enjoy. Some of it I find highly useful in both my business and personal life. I also advise my customers to use it as part of their media plan, and several of them are printers. So this is not a rant against non-traditional media by any means.

At the same time, many companies seem to be over compensating in their move toward electronic media. Granted it has some nice features like being relatively inexpensive, very fast and easily tracked. Everyone loves to walk into their supervisor’s office and point to clickthroughs, landing page downloads and all the other neat things you learn from an online campaign.

But keep in mind that a Parks Associates study reported by MarketingProfs found that 21 percent of Americans had never visited a website, sent an email or used a search engine. And if you are an international company, more than 40 percent of the populations of highly developed countries like France, Belgium and Austria never use the Internet. Even with high connectivity rates in nations like Japan and Taiwan, the numbers escalate to an incredible 85 percent in Asia.

Using Online Media Exclusively Can Shortchange Results

Online media is not necessarily a “be all, end all” solution for reasons that go beyond connectivity? Even among people who do use the Internet, print may actually perform better than online alternatives for certain objectives? Well, let’s ease into this for those who are diehard online media advocates.

First of all, there is a recent Magazine Publishers of America (MPA) study indicating that the combination of print magazine advertising with online advertising at the publisher’s website is the best performing media blend available. This supports a number of previous studies showing that marketing campaigns having the greatest impact on the purchasing decision use a synergistic media combination.

Data Support Print

In fact, data indicate that throughout the purchase funnel, magazines are the most consistent performers versus other media studied. Across an aggregate of 20 studies, magazines produced a positive result in more stages of the purchase funnel, and in more ad campaigns, than TV or online. Check out these findings.


Aggregate Trends Across the Purchase Funnel


Total Brand Awareness Brand Familiarity Brand Imagery Purchase Intent
Magazines 78% 93% 82% 80%
TV 69% 69% 68% 57%
Online 56% 67% 57% 26%
Percentage of 20 Studies in Which Overall Purchase Metrics Were Positively Influenced by Medium
Source: Magazine Publishers of America study conducted by Marketing Evolution

Particularly noteworthy was that across the five advertising categories studied, magazines ranked first in influencing purchase intent in all but electronics where it came in a close second to television.

Purchase Intent Lift by Category

Magazines Television Online
Automotive +5% +3% +2%
Entertainment +6% +1% +4%
Electronics +3% +4% 0%
General +4% +1% +1%
Pharmaceuticals +3% +2% 0%
Source: Magazine Publishers of America study conducted by Marketing Evolution

Key findings from the research confirm that:

  • For brand familiarity and purchase intent, magazines generate a superior cost per impact (CPI) than either TV or online.
  • For brand awareness TV leads in cost efficiency, and the efficiency of magazines is a close second to that of TV.
  • Magazines most consistently generated a favorable ROI throughout the purchase funnel, followed by TV.
  • While each category that Marketing Evolution examined (auto, entertainment, electronics, and pharmaceuticals) showed a unique profile, the overall pattern held across the individual categories.

What This Means to You

Unless you’ve completely put blinders on to anything but online media, this should trigger a call to action. If you believe in the value of a media mix and have a true commitment to maximizing ROI, then it’s time to take a hard look at your plan. Chances are you’ll find print advertising under-represented, to say nothing of under-appreciated. The potential ROI gains you’ll receive from adding print advertising are very likely greater than any you’ll receive from repeating ads in other media.

By Larry Bauer

Want Expert Advice?

MondoVox Creative Group can help you develop a winning media strategy as well as create winning ad campaigns from concept through creative execution. For more information, email Julia Moran Martz.

You can connect with Julia Moran Martz on LinkedIn. Or follow her on Twitter.